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FAQ's

Saturday, May 20, 2017

How do I track my order?

You will receive a confirmation email of shipment, along with a tracking number. You can then track your order through the postal service website or UPS website, depending on the courier used for the shipment.

How do I personalize my order?

You can personalize your order by adding your text, images, and arranging your content on the product through our product customizer module. You can personalize any of the items that have the product customizer. Contact us if you have a custom order request not listed.

Can I see a proof of my sign?

You will see what your sign will look like through the product customizer module. If you’d like to request a proof of a specific order, please include this in the order notes section upon checking out.

What is your turnaround time?

Our turnaround time for personalized items is generally 1-3 days, but can vary depending on the complexity of the item and quantity ordered. Occasionally larger orders will take up to 4-5 days to complete. With our products that are not personalized, turnaround time is 1-2 days.

I have a special event coming up. How do I make sure I will get my item in time?

We are very dedicated to meeting our turnaround times. If you have any concerns that your product may not arrive by the date you need it by, please contact us at 866.466.0805 and we will work with you to be sure it is received in time. You can also select from expedited shipping options at checkout.

How do I order a custom sign that isn’t listed on the site?

If you’d like a customized sign that isn’t listed on the sign, contact us and we will design something for you.

Do I have to create an account to order?

You do not need to create an account to order. Simply check the box that says checkout as guest on the ordering page. We recommend creating an account for easy access to past orders and a quicker checkout.

Do you offer bulk order discounts?

We can offer wholesale pricing on some of our items when ordering in bulk. Call us or email us and we will send you a price quote.

Can I change my order once it is placed?

We can evaluate this on a case by case basis. Generally, personalized orders cannot be changed or cancelled once we have begun creating them. Call our customer service at 866.466.0805 for more information on cancelling an order.

How can I find coupons and special offers?

You can subscribe to our email list to receive coupons and special offers. You can also check for offers by liking us on our Facebook page where special offers are often posted.

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